Mobility Management Resources
The Complete Trip: Helping Customers Make a Seamless Journey (National Center for Mobility Management, 2016). Introduces the concept of the “complete trip”— from planning and booking the trip to paying for and embarking on the journey to negotiating the physical infrastructure (e.g., sidewalks, street crossings) associated with the trip. It encourages mobility managers to anticipate potential stumbling blocks that may be encountered by the people they serve along the journey and to be proactive in assisting people in achieving a seamless trip. (Word version)
Pathways to Transit Success: Fresh Ideas and Inspiration (CT Digital Magazine, Winter 2015). Includes commentary and ideas from community and public transportation leaders — both systems and individuals — who’ve taken action in one of the following five skill areas: 1) Taking Risks and Embracing Change, 2) Thinking Like a Business and Competing, 3) Understanding and Meeting the Needs of Customers, 4) Building Strategic Partnerships, and 5) Deploying Technology.
Building Relationships Between Mobility Managers and Centers for Independent Living (Easter Seals Project ACTION, 2012). Compiles strategies and activities used in the program by representatives from Centers for Independent Living, or IL coaches, to inform mobility managers and other transportation professionals about disability issues.
Lessons Learned from the Mobility Management Independent Living Coaches Program and Mobility Management Outreach Activities (Easter Seals Project ACTION, 2012). Overview of two-year project to bridge the gap between the independent living and transportation communities, with a synthesis of lessons learned and recommendations for future work around mobility management.
Mobility Management Planning Study: Improving Rural Human Services Transportation Coordination through Partnership with 211/511, Office of Emergency Services (Caltrans, 2009). Results of a study on how to incorporate a “one-call” center for public transportation access to information about and referral to health and human services using long standing mobility management concepts for coordinating human services,transportation and emergency preparedness in rural areas.