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Performance Measurement

Resources

Performance Measures for Mobility Management (National Center for Mobility Management 2016). Explains the value of performance measurement to mobility management, lays out a process for developing a performance measurement strategy, and suggests measures for a range of mobility management activities and ways to effectively share and leverage performance measurement results.

The Value of Public and Community Transportation Investments (National Center for Mobility Management, 2014). This page features resources and strategies for deciding what to measure, and measuring and communicating the benefits and value of transportation investments. These were first featured in the September 2014 edition of the Mobility Management News.

Transforming Performance Measurement for the 21st Century (Urban Institute, 2014). Provides a number of recommendations to help public and private service organizations 1) select appropriate performance indicators and data collection procedures, 2) analyze and report the information, and 3) use the information to improve services.

Performance Measures for Public Transit Mobility Management (Texas Transportation Institute Transportation, 2011). Looks at the state of mobility management practice throughout Texas,as well as national best practices in mobility management. Also provides an overview of the varying roles of state DOTs in public transit mobility management efforts, and presents applied mobility management for agencies seeking to implement mobility management programs as well as a menu of performance measures that can be utilized based on the type and level of program implemented.

Performance Measure Assessment Tool (Partnership for Mobility Management, 2012). Template for mobility management professionals to employ when developing performance measures, changing them, or analyzing those already in place.

Performance Measures for Mobility Management Programs (American Public Transportation Association, 2010). Document that suggests a series of measures that express progress at both the national and the local level.

Logic Model and Performance Measures (United We Ride, 2007). Assists communities in identify desired outcomes and measurable objectives in providing coordinated transportation services. Word version

Training

Performance Measures in Mobility Management: Experiences from the Field (National Center on Mobility Management, 2014). Webinar with two mobility management practitioners and performance measurement expert Meredith Highsmith (Texas A&M Transportation Institute) on ways to measure the performance of a variety of mobility management objectives and activities.  Includes tips on measures and data collection that captures the impact of mobility management objectives on wider community goals, and tips to develop measures to capture the outcomes of mobility management program work in bringing forth positive social, health and economic outcomes.

Partnership for Mobility Management 3-part performance measurement series (Community Transportation Association of America, 2011–2012). 1)Performing for Organizational and Collective Impact. 2) Performance Measures for Mobility Managers. 3) How to Develop your own Mobility Management Performance Measures (slides only)

Websites

Urban Institute: Performance Measurement