Inform & Connect
All mobility management activities point toward one goal: connecting customers to the transportation options that are most responsive to their needs. Mobility management practitioners excel at staying informed about existing community transportation services, sharing that knowledge with customers, and helping customers connect the dots in using all appropriate services. In doing this, practitioners follow these key principles:
- Transportation solutions focus on the entire customer trip, not just one component, with all modes, strategies, and technologies that could help, being considered.
- It is less important who provides the solution and more important that the solution be delivered for the customer.
Connect Existing Services
- Learn strategies and tools for identifying existing services in Mobility Management Basics. Module 3: Identifying Transportation Services in Your Community.
- Read more in these NCMM "By Topic" resource pages about types of services that may be available in your community and, when connected with public transit, can form a vibrant network of transportation options:
- Explore the many ways public transit services can connect with other modes, such as bicycles, taxi services, community shuttles, and pedestrian walkways. View the NCMM Information Brief: Shared Use Mobility and Transit Services
Share Information with End Users
- Learn how to be a Transportation Solutions Coordinator and empower workforce development, human service, and employer staff to assist customers with transportation challenges
- Create an individualized transportation plan for customers, drawing on currently available transportation services (see a sample plan developed by DART in Dallas, TX)
- Engage the most effective Outreach and Social Media tools to provide transportation information to community members
- Implement a Travel Instruction program to assist new transportation users in becoming confident and proficient at traveling in the community
- Explore the advantages of providing customers with One-Call or One-Click access to transportation information, and if appropriate, scheduling
Help Riders Afford Services
- Explore how Voucher Programs can make a difference to customers stretching to afford transportation to needed destinations
- Identify the benefits of providing Transit Passes
Results and Feedback Loop
Keep those services you have so carefully designed as responsive as possible to customer needs by implementing an effective customer feedback process. A good resource for doing so is TCRP Report 47: A Handbook for Measuring Customer Satisfaction and Service Quality (Transit Cooperative Research Program, 2003) and other performance measurement resources