Font Size » Large | Small

Local Coordinated Services

By its nature, transportation coordination looks different in every community, as it is always customized to local stakeholders and their needs and resources. The common thread among communities, however, are the two primary advantages that result from coordination:

  • More rides to more destinations. To expand service hours and areas currently constrained by limited funding, local transportation agencies can seek to forge cooperative relationships with other transportation providers, human service agencies, the business community, and publicly funded agencies. Through these alliances, they can explore opportunities to expand geographic and temporal coverage to better serve the mobility needs of their community.
  • Increased productivity, potentially reduced costs, and more funding opportunities. “Implementing successful coordination programs…could generate combined economic impacts of about $700 million per year to human service and transit agencies in the United States.” (Economic Benefits of Coordinating Human Service Transportation and Public Transit Service, TCRP Report 91. Transit Cooperative Research Program, 2003)

Featured Resources

  • Developing Human Service Transportation Coordinated Plans (National Center for Mobility Management, 2014). Profiles five communities that have developed coordinated human service transportation plans. Part of the NCMM Promising Practices in Mobility Management series. Communities profiled in this publication:
    • Champaign County Regional Planning Commission (CCRPC), Urbana, Illinois
    • Lima/Allen County Regional Planning Commission (LACRPC), Lima, Ohio
    • Mid-Columbia Economic Development District, Columbia, Oregon
    • West Florida Regional Planning Council (WFRPC), Pensacola, Florida
    • WSOS Community Action Commission, Freemont, Ohio
  • Promising Practices in Transportation Coordination: Enabled by Technology and Innovative Design (National Center for Mobility Management, 2014).  This publication, profiling service coordination through the use of technology, is part of the Promising Practices in Mobility Management series, created by the NCMM. The case studies featured in this publication include:
    • Via Mobility Services, Boulder, Colo.: Technology to Enable Trip Sharing Among Providers
    • Polk County Transit and ElderPoint Ministries, Fla.: Partnering with Volunteer Drivers to Expand Capacity
    • Lane Transit District, Ore.: Using Technology to Schedule, Track, and Allocate Trip Costs
    • GoLive, N.C.: Providing Real-Time Travel Information to Customers
    • Montachusett Regional Transit Authority (MART), Mass.: Web-Based Bidding System for Brokering Lowest-Cost Trip
  • The Infrastructure of Coordination (Digital CT Magazine, Community Transportation Association of America, 2011). Reviews promising practices in coordinating transportation with infrastructure, planning, service delivery and customer needs.
  • Sharing the Costs of Human Services. Volume 1: The Transportation Services Cost Sharing Toolkit. TCRP Report 144. (Transit Cooperative Research Program, 2011). Looks at cost and service data accounting methods that lead to capturing fully allocated costs and performance measures for providing human service transportation. The toolkit provides detailed information on issues and potential solutions for identifying and sharing the cost of providing transportation services for access to community-based human services programs.
  • Policy Statement on Vehicle Resource Sharing (Federal Interagency Coordinating Council on Access and Mobility Vehicle, 2006)
  • Handbook for Creating Local Transportation Coordinating Councils in Colorado (created by Transit Plus, Inc. for the Colorado Interagency Coordinating Council for Transportation Access and Mobility, 2008).Handbook written to assist Colorado communities in coordinating transportation resources and establishing local or regional coordinating councils. Most of the information is applicable to communities in any state.

Related Resources

View more resources at the following NCMM “By Topic” resource pages: