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Mobility Management:

How to Begin

Community Self-Assessment Tools

Where are you now and where do you want to be? Whatever your current transportation services situation and your goals, it helps to gather some information to know exactly what the circumstances are at the start and what your vision is.

  • Framework for Action: This is a community self-assessment resource to assist stakeholders to reach a shared perspective and build a roadmap for moving forward together. The Framework for Action was developed by analyzing the transportation coordination efforts in states and communities and successful models, with the advice and guidance of an expert panel. This assessment tool can be used by itself, or it can be an essential element of developing a work plan, a strategic plan, or some other plan.
  • The ConnectAbility guide, self-assessment tool, and summary sheet will help communities explore the degree to which transportation options are known by current and potential riders and provide guidance on planning ways to improve knowledge of services.
  • The Joblinks Employment Transportation Center has created assessment tools for employment transportation stakeholders (job seekers, employers, workforce development, economic development agencies, and transportation providers) as part of its Back-to-Work Toolkit.
  • United We Ride Mobility Management Resources

Mobility Managers: What Do They Do?

Mobility Management Training

  • Mobility Management Basics—free, on-line modules on mobility management topics, including an introduction to mobility management
  • Managing Community Mobility (Offered by National Transit Institute). Two-day class that examines creative approaches to resolving fragmented and/or duplicative transportation systems to create a seamless and cost-efficient network with a customer-focused mindset. The course introduces the concept of mobility management, identifies funding resources for mobility management programs, teaches how to develop a Coordinated Public Transit and Human Service Transportation Plan Coordinated Plan, identifies resources to implement a mobility management program, and presents case studies of successful mobility management models.
  • Design Thinking for Mobility (Offered by the National Center for Mobility Management). An in-person 1- or 2-day training that introduces design thinking strategies that guide communities in pursuing a customer-centered approach to improving or innovating community transportation offerings, resulting in services that will be useful and used by community members. Contact Carolyn Jeskey to learn more.
  • Transportation Solutions (Offered by the Community Transportation Association of America). An in-person, 1.5-day class that covers how to identify transportation services in the community; potential funding sources for transportation services and individual riders; how to respond to the transportation needs of specific populations; how to develop an individualized transportation plan for riders; how to identify and give voice to unmet transportation needs; and how to conduct training about transportation services for front-line staff in human service agencies. Contact Len Cahill, CTAA’s Director of Professional Development Services/Training, for more information.

Connect with Other Mobility Managers

Connect with members of the mobility managers’ peer network by contacting Sheryl Gross-Glaser.