Human-Centered Mobility and the Benefits for Transit
(March 28, 2017, 2:00 p.m. ET). New initiatives, such as technology and alternative transportation modes, often are hailed as solutions to improve mobility. However, these efforts can fall flat if they are not designed and implemented in a systematic way that supports riders’ needs, expectations, and preferences. Join us for a webinar to discuss how a human-centered approach to designing and implementing services can improve riders’ experiences and the effectiveness of mobility programs. We will discuss the benefits of a human-centered approach and how it can help transit agencies a) better understand riders’ expectations of a transit system, b) work more seamlessly to meet these expectations, c) improve the customer service experience. Register for this webinar.
- Liza Josias, human factors specialist, American Institutes for Research will provide an overview of a human-centered design approach to mobility
- Daisy Wall, Vice President of Community Engagement, RouteMatch, will discuss transit customers’ changing expectations and how to adapt
- Judy Shanley, Assistant Vice President, Education & Youth Transition, Easterseals and Co-Director, National Center for Mobility Management, will share how mobility managers can be involved in this important work
Safe Harbor Regulation and NEMT
(February 21, 2017). This webinar, jointly sponsored by NCMM and the Community Transportation Association of America, discussed updated rules from the U.S. Department of Health and Human Services, Office of the Inspector General affecting non-emergency medical transportation (NEMT). The rules provide opportunities for healthcare providers and institutions to support patient transportation. The primary presenter was Susanne E. Crysler, RN, JD, Hall, Render, Killian, Heath & Lyman, PLLC, Detroit, MI. View the new ruling and the Community Transportation Assn. of America's review of the rule, as well as the archived recording and transcript of the webinar. NCMM has also created a new resources to facilitate conversations between transportation and healthcare providers: view the context document and resource guide.
Inclusive Planning and Shared-Use Mobility: Ensuring Diversity of Perspective in a Changing Transportation Environment
(February 14, 2017). This webinar gave a brief summary of shared-use mobility in the US and it will cover in detail a pilot program between Brookdale Senior Living Solutions and Lyft. Discussion will relate to the questions of how to ensure that all people can access cost-effective, on-demand services and strategies that can be used to include perspectives of older adults to inform the planning process? This webinar is presented by NCMM, the Administration for Community Living's Transit Planning for All project and the Shared-Use Mobility Center. View the archived recording of this webinar; view Pat’s Brookdale/Lyft testimonial
State DOT Update and Input Session on the Coordinating Council on Access and Mobility
(February 1, 2017) NCMM and the FTA hosted a webinar to update state departments of transportation on the progress of the Coordinating Council on Access and Mobility (CCAM) and to gather input on transportation coordination to further inform the development of the CCAM Strategic Framework. This webinar included an overview of the CCAM and the CCAM Strategic Framework and timeline for implementation as well as a discussion with participants on how to improve coordination between federal programs and state departments of transportation. View the slides and summary notes.
Public Transit Agency Update and Input Session on the Coordinating Council on Access and Mobility
(January 25, 2017) NCMM and the FTA hosted a webinar to update the transit industry on the progress of the Coordinating Council on Access and Mobility (CCAM) and gather industry input on transportation coordination to further inform the development of the CCAM Strategic Framework. This webinar included an overview of the CCAM and the CCAM Strategic Framework and timeline for implementation, an overview of the Substance Abuse and Mental Health Services Administration (SAMHSA) and resources the agency provides, results of a brief survey to better understand coordination challenges and opportunities within the transit industry as well as a discussion with participants on how to improve coordination between federal programs and agencies. View the slides and summary notes.
Senior Corps and Volunteer Transportation
(November 29, 2016) One of the most critical issues for aging and elderly Americans is the need for viable forms of transportation. Given the high level of aging demographics, this will be an important issue for years to come. Senior Corps has been in discussions with the Federal Transit Administration about new opportunities that mobility management presents for volunteers. This webinar discussed how to build the capacity of your community volunteers around mobility management to create reliable and safe transportation solutions for older adults and people with disabilities. View the archived recording of this webinar.
Partnerships with Faith-based & Community Organizations to Support Inclusive Coordinated Transportation & Mobility Management
(October 25, 2016 ). This webinar, in collaboration with the ACL Inclusive Coordinated Transportation Partnerships Project, addressed1) strategies to reach out to faith-based and community organizations and national initiatives that can support your work; 2) partnerships that have been established with non-traditional – non-transit organizations such as religious organizations; and 3) acquire resources regarding how to develop and sustain relationships. View the archive of this webinar.
Building Competencies for the Practice of Mobility Management
(September 21, 2016) The National Center for Mobility Management, in collaboration with the Federal Transit Administration as well as mobility managers across the country, was tasked with developing competencies for the practice of mobility management. Topics covered in this webinar included 1) the process by which NCMM developed and verified competencies, 2) an overview of the competencies by category, 3) examples that the competencies can be implemented, and 4) summary of the comments provided by practitioners in the field. View the slides from the webinar.
Rides to Meals, Part 2: Strategies to Connect Youth with Summer Food Service Programs
(April 4, 2016) Each summer, millions of eligible children are unable to access the USDA's Food and Nutrition Services' summer meal sites, often because of transportation challenges. In communities across the United States, summer meal programs and transportation professionals are putting their heads together to solve these challenges. This webinar featured two of these communities as well as a short review of other strategies discussed in NCMM's Mobility Management In Practice brief on this topic: Transportation Strategies to Connect Youth with Summer Food Programs. View the recorded webinar and Food and Nutrition Service slides and other presenters' slides.
Rides to Meals: Strategies & Resources to Support Connections between Summer Food Service Programs and Transportation
(June 25, 2015) Following a joint welcome from Rik Opstelten, Federal Transit Administration, and Tony Craddock, Jr., USDA Food and Nutrition Service (FNS), the webinar explored ways in which public transit programs can partner with FNS-funded summer food programs to ensure youth have access to nutrition over the summer months. NCMM's Judy Shanley facilitated the webinar, which also showcased local examples from the field, presented by Kari Banta, Texas DOT, and Brian Baker, SPARTAN Public Transit. View the webinar slides.
Mobility Managers and Transportation Planners: Together, Facilitating Public Input into Transportation Plans
(April 16, 2015) In this webinar, Dwayne Weeks, Director of FTA’s Office of Planning, joined presenters from local agencies to discuss the roles FTA, FHWA, and MPOs play in transportation planning and innovative examples for boosting public participation. Speakers discussed how mobility managers and transportation planners together can accomplish the important work of enhancing public input into coordinated transportation planning as well as broader long- and short-term transportation planning. View the webinar recording.
Presenter slides: Jeff Spiehs, Community Engagement Coordinator, Metropolitan Area Planning Agency
Presenter slides: Amy St. Peter, Human Services and Special Projects Manager, Maricopa Assn. of Governments
Presenter slides: James Wagner, AICP, Principal Transportation Planner, Indian Nations COG (also: view the Fast Forward Mobile Outreach Bus video from INCOG)
Presenter slides: Dwayne Weeks, Director, Office of Planning, Federal Transit Administration
Introduction to the National Center for Mobility Management
(December 11, 2014) This webinar provided a brief introduction to the Center as it begins its second year, with a focus on the many resources available through the Center. Particular resources mentioned include the Regional Liaisons for communications by FTA region, By Topic information website pages, Mobility Management Information Practices database, and information briefs. The presenter slides are available; you can also view the webinar recording here.
Performance Measures in Mobility Management: Experiences from the Field
(May 22, 2014) This webinar featured two mobility management practitioners—Heather Wheeler, Executive Director, Community Transportation Association of Idaho, and Marion Denney, Senior Mobility Manager, Dallas Area Rapid Transit—talking about ways they are measuring the performance of a variety of mobility management objectives and activities. They emphasized measures and data collection that captures the impact of mobility management objectives on wider community goals. Performance measurement expert Meredith Highsmith explained the framework she uses in the NCMM training Performance Measures for Mobility Management and Coordination, as well as provided tips to develop measures to capture the outcomes of mobility management program work in bringing forth positive social, health and economic outcomes. View the webinar recording.
Presenter Slides Part 1 and Part 2: Meredith Highsmith, Asst. Research Scientist, Texas A&M Transportation Institute, Austin, TX
Presenter Slides: Heather Wheeler, Exec. Dir., Community Transportation Association of Idaho, Boise, ID
Presenter Slides: Marion Denney, Sr. Mobility Manager, Dallas Area Rapid Transit, Dallas, TX
See also NCMM "By Topic" Performance Measurements page.
Mobility Management and Meeting Dialysis Transportation Needs
(May 1, 2014) Based on data collected from 39 states, nearly 18 percent of all brokered Non-Emergency Medical Transportation trips are to dialysis centers. The panel of experts addressed the challenges and opportunities to providing necessary service to dialysis customers, forming partnerships between transportation and healthcare providers, and meeting the growing demand for service. Mobility managers working to assist with dialysis transportation needs are encouraged to participate. The webinar is part of a series that the National Center for Mobility Management is sponsoring related to health care and mobility management.
Moderator: Carl Sedoryk, Vice Chair, APTA Mobility Management Committee and General Manager, Monterey-Salinas Transit, Calif.
Presenter slides: Sue Knapp, President, KFH Group, Bethesda, Md.
Presenter slides: Arun Prem, Executive Director, FACT, San Diego, Calif.
Presenter slides: Karen Mills, Wheels to Wellness Project Manager, Potomac and Rappahannock Transportation Commission, Woodbridge, Va.
Presenter slides: Carolyn Jeskey, co-director, National Center for Mobility Management
Non-Emergency Medical Transportation: Emerging Research and Trends
(March 27, 2014) During this webinar, presenters spoke about two recent studies that evaluated emerging trends in the provision of non-emergency medical transportation (NEMT), with a particular focus on the Medicaid program. CTAA's Dale Marsico and Easter Seal's Mary Leary provided an in-depth discussion of the importance of these vital studies and what each tells us about the future of NEMT, as well as community and public transportation. The host was Marlene Connor, Chair of the American Public Transportation Association's Mobility Management Committee. Access the webinar recording here.
Quest for Funding: Getting Creative
(March 19, 2014) This NCMM webinar highlighted sensible, creative, and slightly crazy – but effective – strategies, for obtaining funding for transportation programs. Our speakers discussed high-earning fundraising events, partnerships with local organizations, and public funding sources that allow them to provide quality transportation services. View the recorded webinar and links (below) to the presentations and documents mentioned during the webinar:
Presentation: Denise Larsen, Ctr. for Independent Living for Western Wisc., Menomonie, WI
Presentation: Dwight Mengel, Tompkins County Dept. of Social Services, Ithaca, NY
Presentation: Debbie Dauenhauer, Southern Nevada Transit Coalition, Laughlin, NV
- NCMM Funding and Financing page
- NCST 2013 webinar series on local match
- Funding webinar from the National Consortium on the Coordination of Human Services Transportation
- Crowdfunding for non-profits
- Town-gown and other major institutions in your area
- Ballot measures – Center for Transportation Excellence
Inclusive Planning and Design in Mobility Management
(Feb. 12, 2014) The webinar showcased mobility management practitioners who have creatively and persistently afforded people with disabilities, seniors, veterans, and others the opportunity to be involved in transportation planning. Speakers discussed their partnerships with other organizations, their outreach to different populations, and their inclusive attitude. Presenters: Kelli Fairless, Valley Regional Transit, Meridian, ID; Dwight Mengel, Tompkins County Dept. of Social Services, Ithaca, NY; Judy Telge, Coastal Bend Center for Independent Living, Corpus Christi, TX. This webinar was sponsored by the NCMM and the Strengthening Inclusive Coordinated Transportation Partnerships Project. View the recorded webinar and links (below) to the presentations and documents mentioned during the webinar:
- Webinar presentations
- Natural Leaders Program - podcast and transcript
- Design Thinking resources
- Unmet Needs Form
- Transportation Solutions training and resources
- Community Impact Plan from the United Way of the Treasure Valley
- GoRide Business Plan
- Rideline Powerpoint
- GoRide Volunteer Driver Calculator Sample
- GoRide Vehicle Sharing Calculator Sample
- GoRide Driver Training Calculator Sample
NCMM Website Tour
(Feb. 6, 2014) This webinar, hosted by NCMM partner American Public Transportation Association, highlighted the many features of the new NCMM website that will help communities enrich their one call-one click, transportation coordination, and other mobility management activities. The website incorporates resources, strategies, trainings, and community wisdom for mobility management practitioners; solicits information on promising practices from practitioners; and reflects the work the NCMM is doing in the field. View the recorded webinar and the presentation slides.
Statewide and Regional Mobility Management Networks
(Jan. 7, 2014) Effective mobility management professionals are connected with their colleagues throughout their states or regions. This webinar focused on the different strategies for network creation and how to foster networks so that peer relationships are developed, programs are replicated, advice is sought and given, and continuing education is provided. View the recorded webinar and the presentation slides from mobility managers from Idaho, Wisconsin, Upstate New York, and Iowa.