ArchCare Delivers PACE Participants Seamless, Free Transportation

ArchCare, the Archdiocese of New York's healthcare system that every day cares for more than 9,000 seniors, the poor and persons with special needs, has partnered with Ride Health to launch a technology-based smart transportation system to provide non-emergency patient transportation for its PACE (Program for All-Inclusive Care for the Elderly) participants across the greater New York City area.

ArchCare works with Ride Health to provide a tailored, on-demand, technology-based program that reduces wait times and is easy to use for scheduling appointments. Using the Ride Health platform, ArchCare coordinators arrange transportation for participants with a few simple clicks, with the same ease as with any ride-sharing app. Ride requests are automatically matched with reliable, cost-effective, credentialed transportation providers within Ride Health's comprehensive network, all free of charge for the PACE participant. In addition to baseline credentialing, providers also go through PACE training to understand the needs of the older, medically- and socially-complex population served by PACE. Participants are matched with the appropriate driver and vehicle, from curb-to-curb services to higher service levels such as door-to-door and wheelchair-accessible vehicles as well as COVID-19 equipped providers with procedures and protocols in place to ensure safe transportation.