NPR Radio Ratings Collapse As Pandemic Ends Listeners’ Commutes

Broadcast ratings for nearly all of NPR's radio shows took a steep dive in major markets this spring, as the coronavirus pandemic kept many Americans from commuting to work and school. The network's shows lost roughly a quarter of their audience between the second quarter of 2019 and the same months in 2020. People who listened to NPR shows on the radio at home before the pandemic by and large still do. But many of those who listened on their commute have not rejoined from home. And that threatens to alter the terrain for NPR for years to come, said Lori Kaplan, the network's senior director of audience insights.

"We anticipated these changes," Kaplan said. "This kind of change was going to take place over the next decade. But the pandemic has shown us what our future is now."

Commercial radio is experiencing, if anything, worse declines. But audience research commissioned by Kaplan indicates that NPR's audience is disproportionately made up of professionals who are able to work from home and who are interested in doing so even after the pandemic subsides.