Research to explore how transportation officials use social media in emergencies

A University of Nebraska–Lincoln researcher is leading a national effort to gather information on how state departments of transportation use social media during emergencies, with an eye toward developing best practices to improve crisis communications.

“There’s a two-way street with social media during emergencies. There is getting information out to the public. There are a lot of states that are excellent at that. But we are also looking at how agencies are looking at what’s coming in from social media — harvesting and leveraging the social media data.”https://news.unl.edu/newsrooms/today/article/research-to-explore-how-transportation-officials-use-social-media-in/