Virtual One-Call/One-Click Training 2021

The National Center for Mobility Management (NCMM), a technical assistance center funded by the Federal Transit Administration, is seeking to grow the number of communities providing centralized transportation information by providing a remote, free training on developing One-Call/One-Click (OC/OC) systems. (See NCMM’s definition of a OC/OC system.)

Address questions to onecall@nc4mm.org. Answers will be posted on this page.

Issue: Individuals often encounter barriers when attempting to plan, book, and pay for trips in areas with multiple transportation providers. OC/OC systems can help address this issue by uniting information in a single location (on the web and/or through call centers) and fostering system-wide integration of the plan, book, and pay process.

Free, Remote Training Opportunity

NCMM is soliciting interest from state-, tribal-, or regional level organizations to support OC/OC efforts in communities in their states. Eligible organizations include state departments of transportation, tribal nations, or other state- or regional-level organizations that can fund, provide guidance, and otherwise support local communities in setting up OC/OC systems.
Two-Part Initiative
This will be a two-part initiative, requiring state/regional/tribal applicants to assist in disseminating information to local communities within their boundaries. Further details on the opportunity are below.
NCMM will provide:
    • Three to five virtual training sessions, each one lasting around 1.5 hours and including the following aspects:
      • Strategic planning and setting the vision (the “why” and “what” of OC/OC efforts)
      • Establishing clear action steps (the “how” of OC/OC efforts)
      • Examples of peer projects of interest (applying lessons from other OC/OC efforts)
      • Worksheets between sessions to process information
      • Group discussions
    • A small level of funding for one or more pilot projects, with a preference for this to be a cost-sharing arrangement with a state-level organization.
    • Ongoing technical assistance for the communities that take part in the training opportunity
What Applicants will need to do:
Part one: State/regional/tribal nation involvement This opportunity is open to states/regions/tribal nations that are in a position to provide guidance, fund, or otherwise support communities within the state/region/tribe in setting up OC/OC systems. NCMM will choose up to two states/regional organizations/tribal nations, based on their level of interest in expanding OC/OC systems. States/regions/tribal nations are asked to submit an expression of interest by August 6, 2021 via this online form (preview the questions in this pdf). Specifically, the form asks them to do the following:
    1. Indicate their level of interest in bringing the training to their state/region/nation.
    2. Describe the current level of OC/OC development within the state, providing specific examples of communities that help illustrate that development. This will help NCMM understand the current capacity and demonstrated interest within local communities (thus informing part two, below).
    3. Indicate at what level the state/region/tribal nation would be able to support the development of OC/OC systems in its state (e.g., fund, provide guidance, or otherwise support through policy, pilot project assistance, or other means).
    4. Have a representative take part in the training activities, so that they can later help coordinate OC/OC activities that may arise from the training.
    5. Commit to helping to disseminate information on the training within their state/region/tribal nation.
    6. Indicate their interest in a cost-sharing arrangement with NCMM on supporting one or more pilot projects.
Selection Criteria:
    • Level of demonstrated understanding of the needs in the state for OC/OC systems
    • Anticipated impact of state-level support to help foster OC/OC progress
    • Anticipated potential for increased state-wide collaboration and integration
    • Level of demonstrated OC/OC-related awareness and activity on the community level
    • Level of completeness of the questionnaire
Part two: local communities NCMM will solicit interest from and select up to three communities from within each state/region/tribe to take part in the OC/OC training opportunity. They will also be asked to complete an online form (link available soon) indicating their interest, past experience with OC/OC, and their planned development of a OC/OC system