What are the Essential Elements that define your service as a
One-Call or One-Click?

 Webinars

• Webinar #1, May 8: Slides, webinar recording, post-webinar evaluation and resources referenced in webinar:
  • Community Self-Assessment tool to be used by communities preparing to establish a one-call/one-click service
  • One_Call_One_Click_Activity_Checklist NCMM_OCOC_Webinar_#1
  • Joint_Scheduling_Dispatching_Action_Plan_(Sample)
  • Q & A from webinar
• Webinar #2, May 15: Slides, webinar recording, and post-webinar evaluation, plus resources noted during the webinar:
  • View video of Ethan Nelson, IT support for the Lane Transit, on the technological issues his agency faced in expanding its one-call service
  • Listen to Cora Potter describe the progression of Portland (OR)-areas Ride Connection one-call center from paper to fully electronic as part of the 2011 webinar "Exploring One-Call/One-Click Services"
  • Presentation on how Kansas City area partners developed the one-click transportation information site, Link for Care, funded through the Veterans Transportation & Community Living Initiative grant (2011-2013)
  • Q & A from webinar
• Webinar #3, May 21: Slides, webinar recording, post-webinar evaluation, plus resources noted during the webinar:
  • Database of one-click operational sites, with links and identifying features of each site.
  • Guidance on Preparing MOUs and IGAs
  • Sample MOU for vehicle sharing
  • Confidentiality_Agreement
  • Alameda Mobility Resources Inventory Survey
  • Transportation Provider Profile. Questionnaire to solicit comprehensive information on transportation provider agencies, in 6 sections: 1) organization/agency information, 2) service characteristics, 3) vehicle characteristics, 4) driver characteristics, 5) rider characteristics, 6) other features.
  • Homework: Uncle Joe persona. Use this scenario, or one you create yourselves, to demonstrate how a member of the public will interact with your one-call or one-click solution.
  • Homework: Napkin pitch template. Use this template to describe the key components of your one-call or one-click solution. This will help you crystalize your description of your solution, as if you were presenting this to a funder, legislator, or potential partner.

Resources

Call Center models and resources

• N4A_One_Call_Guide
• ADRC Technical Assistance website: Provides links to Aging & Disability Resource Center (ADRC) resources by state.
• AIRS website: AIRS sets standards for call centers that provide information & referral assistance. Site introduces and defines the AIRS taxonomy (detailed listing) of human services, AIRS resources, and training opportunities.

NCMM One-Call/One-Click Toolkit

• One-Call/One-Click Guide
• Case studies of transportation-related one-call/one-click services
• Key organization information (scroll down for information about specific organizations)

Support

Suzanne O'Neill, Transit Plus, course instructor
Amy Conrick, National Center for Mobility Management