Mobility Management Promising Practices Catalog

Mobility Management Promising Practices Catalog

Mobility Managers across the country are running unique projects that benefit their communities. To learn from these great examples, NCMM has compiled  this catalog of promising practices. The list contains projects ranging from youth and senior transportation to cross-sector partnerships in the health care sphere. While these projects are great examples, they are not exact blueprints. At the end of each example, there is a way to connect with the practitioner to learn more. 

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Please fill out the linked survey with the details of your promising practice. NCMM may contact you for additional specifics.

Explore the Catalog

SeniorCare Inc. Medical Transportation Program

SeniorCare Inc. – Gloucester, MA
Recognizing that they would not be able to fill all trip requests with just their volunteer driver program, they also set out to become knowledgeable about other transportation options in the region, and to share that information with their riders. SeniorCare began by reaching out to area Councils on Aging and the local transit authority to learn about their transportation services. They compiled a town-by-town listing of transportation resources, posted on the SeniorCare website. To keep the information up to date, SeniorCare does regular outreach. When a new caller requests a ride, SeniorCare’s Transportation Coordinator discusses all transportation options appropriate for them and mails them a welcome packet with that information.

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RideLink-Transportation for Older Adults​

Dakota County Community Services, “The Rapid” – Dakota County, MN
RideLink is a network of five area transportation providers that together provide older adults (age 60+) with door-to-door transportation as a complement to the fixed route bus. RideLink can be utilized for medical appointments, shopping trips, and recreational trips, which sets it apart from other options in the area that limit rides for older adults for specific purposes. RideLink’s providers have multiple types of vehicles that provide service to those who use a wheelchair accessible, and also accommodate service animals and caregivers.

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Engaging Older Adults in Mobility Management

Brookline Council on Aging – Brookline, MA
Transportation Resources Information Planning and Partnership for Seniors (TRIPPS) is an initiative of the Brookline Council on Aging. TRIPPS launched in 2015 with initial funding through a grant from the Massachusetts Department of Transportation using federal 5310 funding. We provide information, resources, and support to older adults in Brookline who are looking for transportation options. Our focus has been on older adults who are either not driving or are transitioning from driving to other modes. About 70 percent of our older adults who we work with do not own a vehicle.

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Needham Community Council Rides to Health Care

Needham Community Council – Needham, MA
In 2017, the Needham Community Council began supplementing its volunteer driver medical transportation program with trips provided through the ridehailing company, Lyft. Lyft rides were funded through the Needham Community Council operating budget and a donation from Beth Israel Deaconess Hospital – Needham.

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County-wide Volunteer Driver Program

City of Pittsfield RSVP Program – Pittsfield, MA
Wheels for Wellness exemplifies two promising practices: cross-sector collaboration and building on existing assets. When deciding what type of transportation program to pilot, the partners selected a volunteer driver program because it built on what they identified to be the county’s assets: an older population, a high rate of car ownership, and a strong regional culture around looking out for each other. They then looked to existing volunteer driver programs in the region to see how they might scale these local and regional initiatives. A regional volunteer driver program run by an all-volunteer healthcare facility in Southern Berkshire County inspired them to serve the entire county. They then identified the Pittsfield RSVP program as having potential to scale up its operations.

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Using Disability Waivers to pay for Ridehailing Trips

Dakota County, Minnesota
Dakota County residents with disabilities and older adults have long experienced a mismatch between their transportation needs and what’s been available to fill those needs. That mismatch has been characterized by limited days, hours, and areas of service, various eligibility requirements, and the necessity for significant pre-planning of trips.

In March 2019, the County began offering Lyft as an option for individuals getting to and from employment, and later that year, to other destinations.

Under Medicaid’s Home and Community Based Service Waivers (HCBS), transportation is provided as a billable service under specific waivers, such as for those with brain injury developmental disabilities, Community Access for Disability Inclusion (CADI) waivers, and Alternative Care/Elderly waivers. Under the Lyft program, the County bills the person’s Medicaid Waiver directly for the total monthly amount the individual used Lyft under HCPC T2003 UC.

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Regional Transportation Planning

Maumee Valley Planning Organization – Maumee Valley, OH
The mobility management program at Maumee Valley Planning Organization began in November 2020. The project launched a Coordinated Transportation Plan with the goal of developing consensus across all jurisdictional counties.

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In-House Microtransit in Rural Massaschusetts

Franklin Regional Transit Authority – Greenfield, MA
In 2019, FRTA launched the FRTA Access microtransit program. In contrast to many microtransit programs that are contracted out to a third-party company, FRTA operates its microtransit in house: FRTA upgraded its scheduling software to allow riders to book on-demand rides, and uses its existing demand-response vehicles to make the trips. Eligible demand-response riders have priority when they reserve in advance, and then any remaining capacity is open to the general public through the FRTA Access app. Initially, riders could only summon rides through the app, but over time FRTA also added an online reservation as some parts of the region lack good cell coverage.

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Franklin County Access Pilot for Nonprofits

Franklin Regional Transit Authority – Franklin County, MA
In November 2021, Franklin Regional Council of Governments (FRCOG) a new program, entitled the Franklin County Access Pilot for Nonprofits. It was created for a coalition of local health and social service agencies. FRCOG had funding from a state legislative earmark that they originally planned to use to subsidize Lyft rides. The Lyft pilot was delayed due to lack of Lyft drivers in the rural area, and in the meantime, FRTA’s in-house ride-hailing program, Access, launched. , so FRCOG pivoted to subsidize microtransit rides instead of Lyft rides. FRTA’s Advisory Board met in May 2022 to discuss the future of these initiatives and voted to make the FRTA Access a permanent program.

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Long-distance Medical Transportation

Cape Cod Regional Transit Authority – Hyannis, MA
To promote access for Cape Cod residents to specialty medical appointments in Boston, the Cape Cod Regional Transit Authority (CCRTA) has run a Boston Hospital shuttle since 2001. The shuttle starts on the Outer Cape and picks passengers up at seven stops in different Cape towns, and then drives into Boston and drops passengers off at their appointments. In the early afternoon, the shuttle picks riders back up for the return trip to the Cape. Prior to the pandemic, service ran one daily round trip five days a week; since the pandemic, the shuttle runs Monday through Thursday. In order to serve as many residents as possible, the shuttle is open to the general public.

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