"This publication, profiling service coordination through the use of technology, is part of the “Promising Practices in Mobility Management” series, created by the National Center for Mobility Management (NCMM). The series has been created for mobility management practitioners to help advance the adoption of transportation coordination and other strategies that lead to responsive, customer- centered transportation services. All publications in the series—covering the topics of coordinated transportation planning, technology in coordination, one-call/one-click services, mobility management, and performance measurement— are available at http://nationalcenterformobilitymanagement.org/.
Technology solutions that enable coordination among different agencies and programs result in long- term efficiencies that cannot be reached manually. The technologies used to achieve improved outcomes for agencies and customers have been innovatively adapted to address specific coordination activities. The technologies used are not necessarily new, but they have become more affordable and easier to customize, enabling transit providers to design platforms that support coordination in new and innovative ways."