It turns out that opposites do attract and sometimes those pairings provide substantial value. This is so it with the combination of the low-tech, personalized service of volunteer transportation with the efficiency of particular technologies, the topic of Innovations in Volunteer Transportation (PDF), a report from MassMobility. This report was written by August's featured NCMM poster presenter, Jennifer Henning, and it highlights examples of increasing capacity of volunteer driver programs through technology. Topics covered are technology employed for scheduling and dispatching; meeting passenger needs and preferences; data management and analysis; cross-program collaboration and coordination; and funding and grants management.
The report provides an excellent example for each topic covered, and, at only six pages long, this resource is a quick read. The case studies hail from many states.
This post originally appeared in NCMM's August 2019 newsletter