Below are products that the NCMM team has developed to serve a broad network of mobility management practitioners and others working to deliver customer-responsive mobility options.
Collaboration between Healthcare and Transportation Providers
These resources will help transportation providers forge connections with their health care partners:
- New! Transportation to Healthcare Destinations: How A Lifeline for Patients Impacts the Bottom Line for Healthcare Providers. This document provides transportation providers with an understanding of the many ways in which the healthcare industry is affected when patients lack transportation to appointments. The companion document, Resource Guide for Conversations Between Transportation Professionals and Healthcare Professionals, supports transportation professionals in starting those conversations.
- NCMM has just released a "Rides to Wellness Implementation Guide." This guide is intended to help states, regions, and local communities implement rides to wellness events and facilitate connections between mobility and healthcare professionals. We would love your feedback and examples of your local rides to wellness activities.
- NCMM's recent webinar discussing the updated rules from the U.S. Department of Health and Human Services, Office of the Inspector General affecting non-emergency medical transportation (NEMT).
Mobility Management in Practice Series
- New! Coordination: Community Models, Outcomes & Lessons Learned (National Center for Mobility Management 2017). Transportation professionals so often speak of coordination and engagement as a transportation-only concern, forgetting that coordination is common across all industries. We are not alone in our efforts to streamline operations, form public-private partnerships or save costs. This NCMM information brief takes a look at four coordination models—including one transit model—that offer lessons for public and private transportation managers. The models include partnerships and initiative programs created during the Hurricane Irene recovery period in New England; consolidation of county transit services in Minnesota; planning for mill town revitalization in Maine; and how transportation and food programs have worked together to help children access summer meals.
Carsharing: Providing Vehicle Access for People with Low Incomes (National Center for Mobility Management 2016). Introduces mobility management professionals to the concept of carsharing and explores how this type of service could benefit the individuals they work with, including those with lower levels of income.
The Complete Trip: Helping Customers Make a Seamless Journey (National Center for Mobility Management, 2016). Introduces the concept of the “complete trip”— from planning and booking the trip to paying for and embarking on the journey to negotiating the physical infrastructure (e.g., sidewalks, street crossings) associated with the trip. It encourages mobility managers to anticipate potential stumbling blocks that may be encountered by the people they serve along the journey and to be proactive in assisting people in achieving a seamless trip. (Word version)
Cost-Sharing for FTA Grantees (National Center for Mobility Management 2016). This brief is written for mobility managers as they collaborate with human service agencies in their community to provided coordinated transportation services. In these types of discussions, questions often arise about whether funds from human service agencies can be used to help match Federal Transit Administration funds. This brief reviews existing guidance on this issue.
Meeting the Health Care Access Needs of Veterans (National Center for Mobility Management 2016). Describes VA services designed to improve veteran’s access to health care, shares success stories of mobility managers working within and outside of the VA system to expand access options for the veteran community, and discusses opportunities for mobility managers to facilitate partnerships between community and veteran transportation providers.
Performance Measures for Mobility Management (National Center for Mobility Management 2016). Explains the value of performance measurement to mobility management, lays out a process for developing a performance measurement strategy, and suggests measures for a range of mobility management activities and ways to effectively share and leverage performance measurement results.
Transportation Strategies to Connect Youth with Summer Food Programs (National Center for Mobility Management, 2016). Explores potential collaboration strategies mobility managers, transportation providers, and summer meal sites can pursue to reduce the number of children who go hungry each summer. Concludes with suggested strategies that mobility management professionals can use to support access to summer food programs programs within their communities.
Facilitating Public Input into Transportation Plans: The Role for Mobility Management Practitioners (National Center for Mobility Management, 2015). The process of planning future transportation services takes into account input from several sources, including formal studies by transportation planners and engineers; input from advisory groups, stakeholders, and the general public; and community-wide needs assessments. This brief looks at types of transportation planning organizations, transportation plans, and public involvement processes, and then explores the role of mobility managers in facilitating the public’s input into the plans.
Integrating Services Across Transportation Modes (National Center for Mobility Management, 2015). Discusses the integration of transportation modes through a mobility management approach.
Affordable Housing and Transportation: How Two Sectors Join Forces to Support Low-Income Populations (National Center for Mobility Management, 2014). Examines different strategies employed to support the travel needs of older adults, people with disabilities, and low-income families in connection with housing. Travel orientation, ambassador, buddy programs are featured.
Developing Human Service Transportation Coordinated Plans (National Center for Mobility Management, 2014). Profiles five communities that have developed coordinated human service transportation plans.
Promising Practices in One Call/One Click Transportation Information Programs (National Center for Mobility Management, 2014). Profiles single-point transportation information access provided by a one-call and/or one-click (OC/OC) service in five communities.
Transportation Coordination: Enabled by Technology and Innovative Design (National Center for Mobility Management, 2014). Profiles service coordination through the use of technology.
The Versatility of Cycling: Programs Evolve to Respond to Diverse Customer Needs (National Center for Mobility Management, 2014). Reviews types of bicycle programs that exist, the populations they are serving, the innovations being implemented to expand the numbers of people who bike, and the community partnerships that are making these programs happen.
Making First/Last Mile Connections to Transit: How Carsharing and Bikesharing Programs are Improving Connectivity (National Center for Mobility Management, 2013). Looks at how car sharing and bike sharing programs are improving connectivity to transit.
There’s an App for That: Apps Help Mobility Management Professionals Empower Their Customers (National Center for Mobility Management, 2014). Explores smartphone apps that assist people with disabilities, older adults, and people with limited income to connect to transportation options.
Visit our Training page for descriptions of NCMM-created training.
NCMM Database on Mobility Management Practices
Visit the Mobility Management Information Practices database -- a repository of promising mobility management practices that is searchable by FTA region political jurisdiction (state, city, county), type of practice, and other search terms.
NCMM Blogs and Newsletters
Visit our Notables page for the blogs and monthly newsletters we've generated to spotlight and communicate developments in the field of mobility management.