Mobility Management in Practice Series

Each year the National Center for Mobility Management develops briefs on current topics in the field of mobility management. Any mobility management professional is welcome to suggest topics that they would like to have NCMM staff research by contacting us  by email or by phone (866-846-6400).

2018

State of the States Report 2018: Statewide Mobility Management Networks are vehicles to further the cause of comprehensive transportation coordination efforts, and support services for riders with disabilities, older adults, and those with low income, while simultaneously improving mobility services for all riders.

Drawing upon survey results and a nationwide scan of existing mobility services, NCMM, with the support of the University of Illinois, Chicago, produced this report that seeks to provide  a set of recommendations for human services and transportation professionals interested in improving existing or implementing new statewide mobility management networks, as well as understanding barriers to formation and sustaining mobility management networks at the state level. NCMM will publish state profiles in the near future.

Autonomous Vehicles: Considerations for People with Disabilities and Older Adults. The age of autonomy is coming. Though we don't know when, it's important to begin planning now to ensure this new mobility revolution includes people with disabilities and older adults from the very start. NCMM provides context and considerations for mobility managers to positively contribute to this shift.

Improving Mobility Access through Complete Streets and Mobility Management. Mobility management and Complete Streets are closely related concepts, focusing on the integration of the two areas to reach common goals of safety, livability, customized transportation solutions, equity, and accessibility. Explore what defines Complete Streets, why integrating the two initiatives makes sense, the role that mobility managers have within the context of local Complete Streets projects, and firsthand remarks from mobility management professionals on how they became engaged in the Complete Streets movement in their towns and regions.

Mobility as a Service: Concept and Practice. Mobility as a Service (MaaS) is a growing concept that aims to integrate all available transportation options in a given area to streamline access to local transportation options.  This is an introductory guide to the concept and what it could look like as communities progress through its many steps.

2017

Mobility Management: Introduction, Implementation, Community Service and Seniors. Highlights the principles and history of mobility management for Senior Corps programs and presents special issues surrounding mobility management and senior mobility. The guide is divided into three sections: 1) the basic concepts and history of mobility management, 2) a step-by-step reference for starting a mobility management practice, and 3) mobility management for seniors as a specific population.

Coordination: Community Models, Outcomes & Lessons Learned. Takes a look at four coordination models—including one transit model—that offer lessons for public and private transportation managers. The models include partnerships and initiative programs created during the Hurricane Irene recovery period in New England; consolidation of county transit services in Minnesota; planning for mill town revitalization in Maine; and how transportation and food programs have worked together to help children access summer meals.

2016

Carsharing: Providing Vehicle Access for People with Low Incomes. Introduces mobility management professionals to the concept of carsharing and explores how this type of service could benefit the individuals they work with, including those with lower levels of income.

The Complete Trip: Helping Customers Make a Seamless Journey. Introduces the concept of the “complete trip”— from planning and booking the trip to paying for and embarking on the journey to negotiating the physical infrastructure (e.g., sidewalks, street crossings) associated with the trip. It encourages mobility managers to anticipate potential stumbling blocks that may be encountered by the people they serve along the journey and to be proactive in assisting people in achieving a seamless trip. (Word version)

Cost-Sharing for FTA Grantees. Discusses issues that may arise as mobility managers collaborate with human service agencies in their community to provided coordinated transportation services. In these types of discussions, questions often arise about whether funds from human service agencies can be used to help match Federal Transit Administration funds. This brief reviews existing guidance on this issue.

Meeting the Health Care Access Needs of Veterans. Describes Veterans Affairs (VA) services designed to improve veteran’s access to health care, shares success stories of mobility managers working within and outside of the VA system to expand access options for the veteran community, and discusses opportunities for mobility managers to facilitate partnerships between community and veteran transportation providers.

Performance Measures for Mobility Management. Explains the value of performance measurement to mobility management, lays out a process for developing a performance measurement strategy, and suggests measures for a range of mobility management activities and ways to effectively share and leverage performance measurement results.

Transportation Strategies to Connect Youth with Summer Food Programs. Explores potential collaboration strategies mobility managers, transportation providers, and summer meal sites can pursue to reduce the number of children who go hungry each summer. Concludes with suggested strategies that mobility management professionals can use to support access to summer food programs programs within their communities.

2015

Facilitating Public Input into Transportation Plans: The Role for Mobility Management Practitioners. Looks at types of transportation planning organizations, transportation plans, and public involvement processes, and then explores the role of mobility managers in facilitating the public’s input into the plans.

Integrating Services Across Transportation Modes.  Discusses the integration of transportation modes through a mobility management approach.

2014

Affordable Housing and Transportation: How Two Sectors Join Forces to Support Low-Income Populations. Examines different strategies employed to support the travel needs of older adults, people with disabilities, and low-income families in connection with housing. Travel orientation, ambassador, buddy programs are featured.

Developing Human Service Transportation Coordinated Plans. Profiles five communities that have developed coordinated human service transportation plans.

Promising Practices in One Call/One Click Transportation Information Programs. Profiles single-point transportation information access provided by a one-call and/or one-click (OC/OC) service in five communities.

Transportation Coordination: Enabled by Technology and Innovative Design.  Profiles service coordination through the use of technology.

The Versatility of Cycling: Programs Evolve to Respond to Diverse Customer Needs. Reviews types of bicycle programs that exist, the populations they are serving, the innovations being implemented to expand the numbers of people who bike, and the community partnerships that are making these programs happen.

2013

Making First/Last Mile Connections to Transit: How Carsharing and Bikesharing Programs are Improving Connectivity. Looks at how car sharing and bike sharing programs are improving connectivity to transit.

There’s an App for That: Apps Help Mobility Management Professionals Empower Their Customers. Explores smartphone apps that assist people with disabilities, older adults, and people with limited income to connect to transportation options.