Webinars

Upcoming Webinars

Upcoming NCMM's "Conversations with Leaders" 30-minute Webinars

Conversation with Cheryl Kastrenakes, Executive Director, Greater Mercer TMA, NJ (Jul. 12, 2018, 2:00-2:30 pm ET). Cheryl will talk about the evolution of her organization from a traditional TMA (transportation management association) focused on commuter options (vanpools, carpools, etc.) to one that has a strong human service component, serving seniors, low-income workers, and those who would benefit from travel training. Register for this webinar.

Future "Conversations with Leaders" webinars:

  • Conversation with Ed Benning,General Manager,/CEO, ‎Flint Mass Transportation Authority, MI (Sept. 13, 2018)
  • Conversation with Aniko Lazslo, Director of Coordinated Mobility and System-Wide Accessibility, MassDOT/MBTA (Nov. 8, 2018)
  • Conversation with Jim Moulton, Executive Director, Addison County Transit Resources (Dec 13, 2018)

Upcoming Webinars from Partner Organizations

Archived Webinars

Expanding Access to Our Communities: A Guide to Successful Mobility Management Practices in Small Urban and Rural Areas (May 10, 2018). This webinar highlighted a new NCHRP guide, Project 20-65 Task 68, “Successful Mobility Management Practices for Improving Transportation Services in Small Urban and Rural Areas.” The guide serves as a “one-stop” central point of information for improving or implementing mobility management and coordination strategies, providing resources developed through the research as well as those available through NCMM  and other federal initiatives. The webinar focused on key sections of the guide: 1) the four key attributes and characteristics of successful mobility management, 2) program profiles, and 3) state-level support for local practices, and how this assistance can help to expand mobility management in small urban and rural areas. View the recorded webinar and the slides.

Mobility Management, Mobility on Demand, Mobility for All! (Apr. 26, 2018). Not a battle cry, but the evolution of a concept. This webinar looked at contributions of the Mobility Services for All Americans (MSAA) program and the growing field of mobility management to the USDOT’s vision for Mobility on Demand (MOD). It discussed contributions of Mobility Services for All Americans to human service transportation, mobility management’s contribution to creative, person-centered mobility design, and the evolution of these efforts to the MOD future. New resources, developed through the MSAA program were introduced that support communities of all sizes using technology to advance mobility options. View the recorded webinar and slides.

"Conversations with Leader Series:" Chuck Dyer, Administrator, Office of Transit, Ohio DOT (Apr. 12, 2018). Chuck spoke about the efforts across 14 Ohio departments to align policies that will make transportation coordination possible, including in the areas of driver screening and training, vehicle requirements, requirements, customer eligibility, and usage and costs. View the recorded webinar and slides.

Mobility as a Service (MaaS): Concept and Practice (Mar. 8, 2018). A webinar to understand what Mobility as a Service (MaaS) is, and the steps that go into reaching it. Dwight Mengel from the Tompkins County Department of Social Services and Emma Huang from Los Angeles Metro's Office of Extraordinary Innovation described their efforts and what they have learned from early stages of MaaS. Listen to the archived recording, including Q&A with the presenters, and view the slides from Dwight Mengel and Emma Huang.

Reduce Mobility Barriers for Accessible, Walkable Streets (Feb. 21, 2018). A joint NCMM and the National Complete Streets Coalition webinar that explored opportunities to include mobility management strategies when implementing complete streets and how to reduce mobility barriers for people with disabilities and older adults. View the recorded webinar and review the slides.

2017 Webinars

Coordinating Council on Access and Mobility Webinar: Community Perspectives (June 6, 2017). The mission of the Coordinating Council on Access and Mobility (CCAM) is to issue policy recommendations and implement activities that improve the availability, accessibility, and efficiency of transportation for targeted populations. Three CCAM work groups kicked off in March 2017 to identify and prioritize strategies to meet the requirements of the FAST Act. This webinar began with a brief update on the CCAM from the Federal Transit Administration (FTA), and then featured three communities and how they are addressing regulatory, funding, and administrative barriers related to coordination and vehicle sharing at the state and local level. A brief , with Q&A following the community presentations. View the presentation.

Human-Centered Mobility and the Benefits for Transit (March 28, 2017). New initiatives, such as technology and alternative transportation modes, often are hailed as solutions to improve mobility. However, these efforts can fall flat if they are not designed and implemented in a systematic way that supports riders’ needs, expectations, and preferences. This webinar discussed the benefits of a human-centered approach and how it can help transit agencies a) better understand riders’ expectations of a transit system, b) work more seamlessly to meet these expectations, c) improve the customer service experience. Presenters included Liza Josias, human factors specialist, American Institutes for Research who provided an overview of a human-centered design approach to mobility; Daisy Wall, Vice President of Community Engagement, RouteMatch, discussed transit customers’ changing expectations and how to adapt; and NCMM's Judy Shanley, who shared how mobility managers can be involved in this important work. View the archived webinar recording and slides.

Safe Harbor Regulation and NEMT (February 21, 2017). This webinar, jointly sponsored by NCMM and the Community Transportation Association of America, discussed updated rules from the U.S. Department of Health and Human Services, Office of the Inspector General affecting non-emergency medical transportation (NEMT). The rules provide opportunities for healthcare providers and institutions to support patient transportation. The primary presenter was Susanne E. Crysler, RN, JD, Hall, Render, Killian, Heath & Lyman, PLLC, Detroit, MI. View the new ruling and the Community Transportation Assn. of America's review of the rule, as well as the archived recording and transcript of the webinar. NCMM has also created a new resources to facilitate  conversations between transportation and healthcare providers: view the context document and resource guide.

Inclusive Planning and Shared-Use Mobility: Ensuring Diversity of Perspective in a Changing Transportation Environment (February 14, 2017). This webinar gave a brief summary of shared-use mobility in the US and it will cover in detail a pilot program between Brookdale Senior Living Solutions and Lyft. Discussion will relate to the questions of how to ensure that all people can access cost-effective, on-demand services and strategies that can be used to include perspectives of older adults to inform the planning process? This webinar is presented by NCMM, the Administration for Community Living's Transit Planning for All project and the Shared-Use Mobility Center. View the archived recording of this webinar; view Pat’s Brookdale/Lyft testimonial

State DOT Update and Input Session on the Coordinating Council on Access and Mobility (February 1,
2017). NCMM and the FTA hosted a webinar to update state departments of transportation on the progress of the Coordinating Council on Access and Mobility (CCAM) and to gather input on transportation coordination to further inform the development of the CCAM Strategic Framework. This webinar included an overview of the CCAM and the CCAM Strategic Framework and timeline for implementation as well as a discussion with participants on how to improve coordination between federal programs and state departments of transportation. View the slidesand summary notes.

Public Transit Agency Update and Input Session on the Coordinating Council on Access and Mobility (January 25, 2017). NCMM and the FTA hosted a webinar to update the transit industry on the progress of the Coordinating Council on Access and Mobility (CCAM) and gather industry input on transportation coordination to further inform the development of the CCAM Strategic Framework. This webinar included an overview of the CCAM and the CCAM Strategic Framework and timeline for implementation, an overview of the Substance Abuse and Mental Health Services Administration (SAMHSA) and resources the agency provides, results of a brief survey to better understand coordination challenges and opportunities within the transit industry as well as a discussion with participants on how to improve coordination between federal programs and agencies. View the slides and summary notes.

2016 Webinars


Senior Corps and Volunteer Transportation (November 29, 2016). One of the most critical issues for aging and elderly Americans is the need for viable forms of transportation. Given the high level of aging demographics, this will be an important issue for years to come. Senior Corps has been in discussions with the Federal Transit Administration about new opportunities that mobility management presents for volunteers. This webinar discussed how to build the capacity of your community volunteers around mobility management to create reliable and safe transportation solutions for older adults and people with disabilities. View the archived recording of this webinar.

Partnerships with Faith-based and Community Organizations to Support Inclusive Coordinated Transportation and Mobility Management (October 25, 2016). This webinar, in collaboration with the ACL Inclusive Coordinated Transportation Partnerships Project, addressed1) strategies to reach out to faith-based and community organizations and national initiatives that can support your work; 2) partnerships that have been established with non-traditional – non-transit organizations such as religious organizations; and 3) acquire resources regarding how to develop and sustain relationships. View the archive of this webinar.

Building Competencies for the Practice of Mobility Management (September 21, 2016). The National Center for Mobility Management, in collaboration with the Federal Transit Administration as well as mobility managers across the country, was tasked with developing competencies for the practice of mobility management. Topics covered in this webinar included 1) the process by which NCMM developed and verified competencies, 2) an overview of the competencies by category, 3) examples that the competencies can be implemented, and 4) summary of the comments provided by practitioners in the field. View the slides from the webinar.

Rides to Meals, Part 2: Strategies to Connect Youth with Summer Food Service Programs (April 4, 2016). Each summer, millions of eligible children are unable to access the USDA's Food and Nutrition Services' summer meal sites, often because of transportation challenges. In communities across the United States, summer meal programs and transportation professionals are putting their heads together to solve these challenges. This webinar featured two of these communities as well as a short review of other strategies discussed in NCMM's Mobility Management In Practice brief on this topic: Transportation Strategies to Connect Youth with Summer Food ProgramsView the recorded webinar and Food and Nutrition Service slides and other presenters' slides.

2015 Webinars


Rides to Meals: Strategies and Resources to Support Connections between Summer Food Service Programs and Transportation (June 25, 2015). Following a joint welcome from Rik Opstelten, Federal Transit Administration, and Tony Craddock, Jr., USDA Food and Nutrition Service (FNS), the webinar explored ways in which public transit programs can partner with FNS-funded summer food programs to ensure youth have access to nutrition over the summer months. NCMM's Judy Shanley facilitated the webinar, which also showcased local examples from the field, presented by Kari Banta, Texas DOT, and Brian Baker, SPARTAN Public Transit. View the webinar slides.

Mobility Managers and Transportation Planners: Together, Facilitating Public Input into Transportation Plans (April 16, 2015). In this webinar, Dwayne Weeks, Director of FTA’s Office of Planning, joined presenters from local agencies to discuss the roles FTA, FHWA, and MPOs play in transportation planning and innovative examples for boosting public participation. Speakers discussed how mobility managers and transportation planners together can accomplish the important work of enhancing public input into coordinated transportation planning as well as broader long- and short-term transportation planning. View the webinar recording.
Presenter slides: Jeff Spiehs, Community Engagement Coordinator, Metropolitan Area Planning Agency
Presenter slides: Amy St. Peter, Human Services and Special Projects Manager, Maricopa Assn. of Governments
Presenter slides: James Wagner, AICP, Principal Transportation Planner, Indian Nations COG (also: view the Fast Forward Mobile Outreach Bus video from INCOG)
Presenter slides: Dwayne Weeks, Director, Office of Planning, Federal Transit Administration