Newly Released

10/26 blog post: Elevating customer service to its highest levelMobility managers have a unique opportunity to elevate customer service to its highest level yet. How? Consider transit’s longstanding goal to meet the mobility needs of all potential riders with easy access, convenience, affordability and safety. Our industry has made tremendous progress toward that goal, but the first-mile, last-mile problem has eluded us. Until now. Read more.

Redefining Access: The Role of Transportation in Access to Health Care.  As health care systems pay closer attention to the costs associated with caring for patients, they are turning to social factors that impact overall health. The lack of transportation can be a leading barrier to accessing care and can cause an overuse of emergency services. Stakeholders from across the health and transportation spectrum will discuss the role of transportation as a social determinant of health and provide local examples of how transportation can work with health care providers to support overall community health. View videos of the perspectives presented by: Kalpana Ramiah, Vice President of Innovation and Director, Essential Hospitals Institute, at America's Essential Hospitals and Flora Castillo, President, Pivot Strategies LLC

Autonomous Vehicles: Considerations for People with Disabilities and Older Adults. The age of autonomous vehicles is upon us. It's important to begin planning now to ensure this new mobility revolution includes people with disabilities and older adults from the very start. NCMM provides context and considerations for mobility managers to positively contribute to this shift.