In major cities like Chicago, as well as smaller Illinois cities like Galesburg, residents rely on scheduled buses to get around. But transit tends to get spottier the further one gets from urban centers.
Demand responsive transportation services are meant to fill in those gaps. Instead of having fixed routes, they make trips to destinations individual customers need to reach. In more transit-rich areas, paratransit services are used by seniors and people with disabilities. But DRTSs also provide transportation for the general public in areas that have little to no transit.