According to data released by the High Valley Transit District, the district's microtransit system is only gaining in popularity despite some hiccups and customer service complaints.
First launched last May, ridership steadily increased in December, with the peak period of Christmas to New Years seeing an average of over 2,000 requests for rides per day.
Summit County Councilor and High Valley board member Roger Armstrong says the numbers surpassed all expectations, but added that finding enough drivers to respond to all the requests was a challenge. According to the data, between Christmas Eve and January 6th, microtransit could only serve 66% of requested rides.
Have more mobility news that we should be reading and sharing? Let us know! Reach out to Sage Kashner (kashner@ctaa.org).
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