MA: Worcester free bus service has increased employee retention; supporters hope WRTA extends it

Providing the free service has meant workers don’t have to chose between spending money to get to work or putting food on the table.

As a talent acquisition coordinator for FedEx, Sydney Ocran said one of the major reasons his company loses employees is because they don’t have an affordable way to get to work.

Since the Worcester Regional Transit Authority began offering fare-free service in March 2020, Ocran said the number of employees who call out at FedEx locations in the area have been tremendously reduced and retention numbers have skyrocketed.