Operating a Successful Community Shuttle Program: A Guidebook

The Boston Region Metropolitan Planning Organization (MPO) conducted the study, Operating a Successful Community Shuttle Program in response to feedback from municipalities and other stakeholders with a desire for information on how to develop and operate successful community shuttle programs, including programs that address first- and last-mile connections or workforce transportation solutions. The goal of the study was to assemble a guidebook to serve as a resource for agencies and organizations that are interested in learning more about developing and operating shuttle programs. Topics covered in the guidebook include developing goals, service design, performance measurement, funding, branding and marketing, and coordination.