Using design thinking to review the urban transportation app “CityMapper,

  • Date: 04/20/2024

To define the problem I first conducted my researches by interviewing 5 people that go through public transportation on a daily basis, I found out many pain points but will focus on only 3 of them for this challenge.

The main pain points:

  • Paying cash only in some ticket vending machines
  • Long waiting queues at the counter
  • Not knowing the right ticket to buy
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