‘We all fall down:’ RTD’s first-ever homeless outreach manager makes his rounds

Alton Reynolds begins his shift at Civic Center Union Station nearly every morning.

Reynolds is the Regional Transportation District’s (RTD) first-ever navigation case manager, a role where he meets with unhoused people and directs them to resources.

His role carrying out homeless outreach for RTD and moving people away from transit stations is part of the authority’s efforts to make its eight districts and 2,342 square miles of stations and rail lines in the Denver Metro area safe, according to officials.

“We all fall down. We’ve all had situations where we needed to ask for help,” said Reynolds, who was formerly an RTD transit operator and is also a counselor.

“My goal is to reach out to the whole community because we are in this together — it takes a village,” he said.