Surveys and Inventory Tools

State of the States Report 2018: Statewide Mobility Management Networks are vehicles to further the cause of comprehensive transportation coordination efforts, and support services for riders with disabilities, older adults, and those with low income, while simultaneously improving mobility services for all riders.

Drawing upon survey results and a nationwide scan of existing mobility services, NCMM, with the support of the University of Illinois, Chicago, produced this report that seeks to provide  a set of recommendations for human services and transportation professionals interested in improving existing or implementing new statewide mobility management networks, as well as understanding barriers to formation and sustaining mobility management networks at the state level. NCMM will publish state profiles in the near future.

Individual Need Inventories

Individualized Transportation Plan (Joblinks Employment Transportation Center 2009). An 8-step tool for creating a customized travel plan for individuals, including detailed worksheets to use in completing the plan.

Record of Customer’s Unmet Transportation Need. Short form designed to be completed by case managers and similar professionals in human service and other agencies to gather information on transportation challenges that prevent clients from accessing services.

System Inventories

Transportation Provider Profile. A template that assists communities in identifying attributes of transportation providers and their services. The form can be used as is or adapted.

Sample on-line transportation inventory. Developed by the Maricopa Association of Governments (MAG), this searchable database lists agencies that provide human services transportation resource information in the MAG region.

Inventories become the basis for public ride guides. Below are some sample ride guides:

Surveys

The following sample surveys are templates that are ready to be customized to your local community's needs.

Community Coordination Survey. 14-question survey of community agencies examining existing transportation services to gauge their interest in coordinating those services.

Survey of Employees about their Commute. A 14-question survey that asks about characteristics of individual's current and preferred transportation options for getting to work and training.

Survey of Employers on Employees' Commute Needs. 11-question survey for employers regarding employees' transportation challenges and the impact on the business.

Survey of human service agencies to understand the transportation they provide and their clients' transportation needs. 21-question survey in three sections: 1) agency information, 2) client transportation needs and available services, and 3) unmet transportation needs.

Survey of Older Adults. 14-question survey that asks older adults about their driving habits, use of public transportation, and future transportation needs.

Survey Tips. Some basic tips for designing surveys to make them more effective and to obtain the answers you need.[/expand]