Second, MaaS initiatives involve project planning, potentially one project or multiple distinct projects that contribute to the overall initiative. This is the time to explore how to translate goals into actions. Whether planning for individual projects within your MaaS initiative or for the entire system itself, make sure you are planning for all of the various perspectives in your community.
It is important to delegate and communicate the various roles that community members, public agencies, private enterprises, and transportation providers will need to play in order to make any MaaS Initiative a success. Many MaaS system designs require coordination from multiple agencies, providers, and businesses, and need to work seamlessly for the community at large. It is important to design a resilient system that has clear responsibilities and roles to ensure success. Read through some of the roles listed below, and think through what roles will be needed in your system design.